Křehký | Křehký gallery Terms and Conditions

GENERAL TERMS AND CONDITIONS FOR ON-LINE SHOPS OF PROFIL MEDIA, S.R.O.

Introductory provisions
1. These General Terms and Conditions (“GTC“) govern the mutual rights and obligations of the contracting parties arising from:
  1. 1. the sale of goods – in particular art, souvenirs, advertising and other items;
    2. the sale of services – in particular entry to the Designblok Festival;
    3. the provision of digital content – in particular PDF files, e-books, newsletters, maps and other materials relating to the Designblok Festival;
  ((all hereinafter collectively referred to as the “Product” or “Products“), which occur via the web interface www.designblok.cz, www.shop.designblok.cz and www.krehky.cz (the “Web Interface” or just the “Website“). The operator of the Web Interface is the Seller defined below.
2. The seller, respectively the digital content provider (“Seller“) is:
3. Profil Media, s.r.o.
  IČO (company ID number): 25726501
  Registered office: Újezd 414/13, 150 00 Praha 5
  Registered in the Commercial Register of the Municipal Court in Prague, Ref. No. C 64682
  Mobile: +420 734 756 020
  E-mail: info@profilmedia.cz, eshop@krehky.cz („>Seller’s electronic address“).
4. You become a buyer if you enter into a purchase contract, service contract and/or digital content provision contract with the Seller via the Web Interface (“Buyer“).
5. A consumer is a person who, when concluding and performing a contract does not act in the course of his trade or other business (“Consumer“). If you provide your business identification number on the order form, you are deemed not to be entering into the contract as a Consumer.
6. The purchase of goods is based on a purchase contract concluded between the Seller and the Buyer (“Purchase Contract“). The Purchase Contract includes the Seller’s obligation to send the goods to the Buyer and the Buyer’s obligation to pay the purchase price. The Purchase Contract consists of the Buyer’s order, the Seller’s acceptance of the order and these GTC. The Purchase Contract is concluded in the Czech or English language, the Seller archives it in electronic form and it is not accessible to the Buyer (the information on the concluded Purchase Contract will be contained in the confirmation of the concluded Purchase Contract, which the Seller will send to the Buyer together with these GTC).
7. The provision of services is based on a service contract concluded between the Seller and the Buyer as the recipient of the service (“Service Contract“). The Service Contract contains the obligation of the Seller to provide the service to the Buyer and the obligation of the Buyer to pay the price of the service. The Service Contract consists of the Buyer’s order, the Seller’s acceptance of the order and these GTC. The Service Contract is concluded in the Czech or English language, the Seller archives it in electronic form and it is not accessible to the Buyer (the information on the concluded Service Contract will be contained in the confirmation of the concluded Service Contract, which the Seller will send to the Buyer together with these GTC).
8. The provision of digital content is based on a digital content provision contract concluded between the Seller and the Buyer (“Digital Content Provision Contract“). The Digital Content Provision Contract includes the obligation of the Seller to make the digital content available to the Buyer for the Buyer’s own use and the obligation of the Buyer to pay the price of the digital content or to provide the Seller with personal data. The Digital Content Provision Contract consists of the Buyer’s order, the Seller’s acceptance of the order and these GTC. The Digital Content Provision Contract is concluded in the Czech or English language, archived by the Seller in electronic form and is not accessible to the Buyer (the information on the concluded Digital Content Provision Contract will be contained in the confirmation of the concluded Digital Content Provision Contract, which the Seller will send to the Buyer together with these GTC).
9. The process of concluding the contract is described in detail in Article 3 of these GTC. These GTC are an integral part of the Purchase Contract, Service Contract or Digital Content Provision Contract.
10. If only the term “Contract” is used in the GTC, it means the Purchase Contract, the Service Contract or the Digital Content Provision Contract.
  The provisions resulting from these GTC can be negotiated differently in the Contract. Any deviating provisions in the Contract take precedence over the provisions of these GTC.
11. The GTC contain information that you need to have before you purchase the selected Products from the Seller. Please read the GTC carefully and contact the Seller if you have any comments or questions about them before you submit your order (i.e. before you click on the “ORDER WITH PAYMENT OBLIGATION” button).
12. By clicking on the “ORDER WITH PAYMENT OBLIGATION” button (for free Products on the “I WANT FREE PRODUCT NAME ” button) and before checking the box agreeing to the General Terms and Conditions, you confirm that you have seen and read the GTC and agree to the course of purchase and cooperation as described herein.
13. The conclusion of the Contract between the Seller and the Buyer can also be done through a third-party web interface. The contractual relationship between the Seller and the Buyer remains unaffected in this case. The provisions about the Seller’s Web Interface set out in these GTC apply mutatis mutandis to the third-party web interface. The Seller shall not be liable in principle for the non-functionality of the third-party web interface or for damages caused to the Buyer through the fault of the third party.
Website information and reviews
1. Any evaluation of Products or the Seller’s person that is mentioned on the Website comes from the person to whom the Product was delivered. By entering into the Contract, the Buyer agrees that the Seller will send him a written request for a review by electronic means upon delivery of the Product. If the Buyer sends the Seller a review, the Seller will verify that the review was actually provided by the person to whom the Product was delivered. In this way, the credibility of the reviews is verified.
2. Not all reviews that are provided to the Seller need to be listed on the Website. The Seller chooses reviews that are published.
3. Each Product is described on the Website, what it includes, its price, when and for how long it will be available, etc. These Product descriptions are informative and do not constitute a proposal for the conclusion of a Contract, the Seller is not obliged to conclude a Contract regarding these Products, the provisions of Section 1732(2) of Act No. 89/2012 Coll., Civil Code (“Civil Code“) do not apply.
Order and conclusion of the Contract
1. The order is a properly filled in and submitted electronic order form, which represents the Buyer’s proposal for conclusion of a Contract. For free Products, an order is a properly filled in web form (name, surname, e-mail) which constitutes the Buyer’s proposal to enter into a Contract (“Order“).
2. The Buyer orders Products through the Web Interface, i.e. through the Seller’s or third party’s ordering system, by filling in the electronic order form or web form (Order) located here. The Order contains basic information on the Product (name, when and for how long it will be made available to the Buyer, what is included, etc.) and its total price. The delivery method and the costs associated with the delivery and packaging of the Product are indicated next to the Product (at the latest in the basket).
3. Before sending the Order, the Buyer can check and change the filled data. The Seller relies on the truthfulness, correctness and completeness of the data provided in the Order. By pressing the button “I ORDER WITH PAYMENT OBLIGATION” (for free Products by pressing the button “I WANT FREE PRODUCT NAME“), the Order is sent and the Buyer is bound by the Order, respectively the proposal to conclude the Contract.
4. By confirming the Order, the Buyer acknowledges that the Seller is entitled to take photographs and videos of the Buyer during the provision of services, in particular during the Designblok Festival, and to use these recordings.
5. The Seller confirms receipt of the Order by sending an e-mail to the Buyer’s e-mail address specified in the Order. This confirmation e-mail is accompanied by a summary of the Order and these GTC in PDF or a similar format. By delivery of this confirmation e-mail, which contains the Buyer’s explicit consent, if any, to commence performance prior to the expiry of the withdrawal period (see Article 8 of these GTC – “Withdrawal from the Contract” below), the Contract is concluded and this e-mail is also the confirmation of its conclusion.
6. Until the Buyer receives confirmation of receipt of the Order, it is possible to cancel the Order by phone or e-mail (to the Seller’s electronic address). Upon delivery of the Order confirmation to the Buyer’s electronic address specified in the Order, the Contract relating to the Product is concluded. Any changes to the concluded Contract (including cancellation of the Order) are then possible only with an agreement of the Seller.
7. In case the Seller is unable to meet any of the Buyer’s requirements specified in the Order, the Seller shall send to the Buyer’s e-mail address an amended offer, which shall be deemed to be a new Contract proposal, which in such case shall be concluded by written confirmation of the Buyer’s acceptance of this offer.
8. In case of doubt, the Seller may contact the Buyer (in writing or by telephone) to verify the authenticity of the Order and ask for additional confirmation of the Order. If the Order cannot be confirmed in this way, it shall be deemed that the Order has not been sent at all and the Seller shall not deal with such Order any further.
9. You can order Products via the Web Interface 24 hours a day, 7 days a week. However the Website may be temporarily unavailable due to necessary maintenance and/or due to circumstances for which the Seller is not responsible, such as internet connection failures.
10. In the case of ordering free digital content, where the Buyer provides his personal data instead of the price, the Seller is entitled to send the Buyer offers of his own Products based on the legitimate interest of the Seller as the personal data administrator.
Price of Products
1. The current Product prices are listed on the Website.The Seller is entitled to change the price of the Products. The price current at the time of the Order always applies to the Buyer. This provision does not limit the Seller’s ability to conclude a Contract on individually agreed terms.
2. The current price of the Product listed on the Website may be increased by the Seller only if the Buyer chooses to pay the price in instalments (see below).
3. The cost of packaging and delivery of goods is also listed on the Website. The price of the goods is stated in the Order summary before the Order form is sent as the final price including the costs of packaging and delivery.
4. Due to the nature of the services and digital content, there are no transportation or other costs associated with providing or making them available. The price stated in the Order summary before the Order form is sent is therefore the final price for the services and digital content.
5. If there is an obvious technical error on the part of the Seller in stating the price of the Product, the Seller is not obliged to provide the Buyer with the Product for this obviously incorrect price even though the Buyer has been sent an Order confirmation in accordance with these GTC. The Seller is entitled to withdraw from such Contract. The Seller shall inform the Buyer on the error without undue delay and shall send the Buyer an amended offer to the Buyer’s electronic address. The amended offer shall be deemed to be a new Contract proposal and the Contract shall be concluded by a confirmation of acceptance by the Buyer delivered to the Seller’s electronic address.
6. The Buyer agrees to the use of remote communication means in the conclusion of the Contract. The costs incurred by the Buyer in using remote means of communication in connection with the conclusion of the Contract (internet connection costs, telephone call costs) shall be borne by the Buyer.
Payment method and price due date
1. The price of the Product can be paid by the methods listed on the Web Interface. The price of the Product shall be paid in Czech crowns.
2. In case of the non-cash payment, the price of the Product is payable immediately after the conclusion of the Contract, the Buyer’s obligation to pay the price of the Product is fulfilled at the moment of crediting the relevant amount to the Seller’s account. If the Buyer fails to pay the price properly and on time, the Contract shall be terminated unless the Seller notifies the Buyer otherwise.
3. In case of the payment by bank transfer, the Buyer will receive payment instructions in the form of an advance invoice in the e-mail confirming the acceptance of the Order. When paying, the Buyer is advised to indicate the relevant variable symbol so that the payment can be quickly paired, and the Product delivered as soon as possible.
4. The price is considered to be paid at the moment of crediting the relevant amount to the Seller’s bank account. Upon receipt of the payment, the Seller shall issue a proof of payment received (invoice), which shall also serve as a delivery note, and send it to the Buyer to the e-mail address specified in the Order.
5. The Section 2119(1) of the Civil Code shall not apply.
Product delivery terms
Delivery of goods
1. The goods shall be shipped to the Buyer after the payment of the total price and no later than 30 days after the payment, unless otherwise stated on the Website.
2. You can also find the delivery method for each Product on the Website. The shipping costs shall be charged in accordance with the current price list and the goods shall be delivered only within the Czech Republic. For some types of goods, due to their fragility, there may be an increase in shipping and handling costs.
3. Due to the handmade and artistic nature of some of the goods offered by the Seller, there may be slight differences between the appearance of the goods in the photograph posted on the Website and the real appearance. By entering into the Contract, the Buyer acknowledges and accepts this fact.
4. The final price consists of the price of the Product and the shipping and handling costs.
Provision of services
1. The Buyer orders the service via a web form for a specific date or time period.
2. If the Buyer fails to pay the price by the date of the provision of service, the Seller is not obliged to provide this service.
3. The Seller is entitled to unilaterally change the conditions of the service selected by the Buyer, e.g. the time of the event, the venue within the same municipality, of which the Buyer shall be notified without undue delay. The Seller is responsible for ensuring that the purpose of the service is not affected by the change of conditions.
4. The Seller is entitled to cancel the service, especially in the event of force majeure, without the right to a refund of the price paid for the Product.
5. The Buyer is obliged to comply with the visiting or operating rules, if issued by the Seller for the service provided. The Buyer shall be responsible for damages caused to himself or other clients of the Seller by his reckless or other behaviour or for damages caused by him to the property and equipment of the premises used by the Seller in the course of providing the service.
Provision of digital content
1. The digital content (the Seller’s Product that is a digital content) will be made available to the Buyer without undue delay after the Buyer orders it on the Website by entering his name, surname, and e-mail address.
2. The digital content will be made available to the Buyer in DOCX, PDF or similar format by sending it to the Buyer’s electronic address specified in the Order as an attachment to an e-mail or as a link where the digital content can be downloaded or opened.
3. If there is a different method of making digital content available on the Website for a particular digital content (e.g. by posting a link to a closed Facebook group where the digital content will be shared), the digital content will be made available in this different way.
4. The Website may indicate a specific date on which the digital content will be made available. In such case, the digital content will be made available to the Buyer in a single instance on the date announced in advance.
5. If the digital content is provided for a fee, it will only be made available to the Buyer upon full payment of the price of the digital content. If this is not the case as stated in the previous article (making the digital content available on a specific date), the time of making the digital content available depends on the chosen payment method. If the Buyer pays the price by bank transfer, the digital content will be made available to the Buyer within 3 working days of the price being credited to the Seller’s bank account. In the case of online payments by credit card or fast online transfer, the digital content will be made available to the Buyer as soon as the payment is made.
6. The Website may state that the digital content will be made available gradually, in stages. In this case, the first part (module) of the digital content will be made available at the time specified in the preceding paragraphs, and the other parts (modules) will be made available sequentially according to a pre-announced schedule.
7. If the digital content is provided free of charge, it will be made available to the Buyer immediately after the conclusion of the Contract.
8. The Website may specify for how long the Buyer will have access to the digital content. In this case, the digital content shall be accessible to the Buyer for the period of time announced in advance, but for a maximum of 2 years. If the nature of the digital content so permits, the Buyer may use it for an unlimited period after downloading.
9. The digital content is provided to the Buyer in the latest version available at the time the Contract is concluded. The Seller does not provide any updates to the digital content beyond its legal obligations.
10. The Seller will only provide updates that are necessary to keep the digital content free from defects for the duration of the Contract or (in case the digital content made available on a one-off basis for an indefinite period) to keep it free from defects for as long as the Buyer can reasonably expect. In such a case, the Seller shall notify the Buyer that an update is available, how the Buyer may carry out the update and that if the Buyer fails to carry out the update, the Buyer shall have no rights in relation to any defect arising solely as a result of the failure to carry out the update.
11. To be fully functional, the digital content requires hardware and software to open and work with DOCX and PDF documents and play audio and video files, and an internet connection with a sufficient connection speed and a functional e-mail account maintained in a state capable of receiving messages (“Digital Environment“). The Buyer is responsible for connecting the digital content to the Digital Environment. The digital content may be temporarily unavailable for short periods of time due to data maintenance or server outages. The Web Interface may be updated without a prior notice.
Copyrights
1. All information and any written documents and materials provided by the Seller are intended only for the personal use of the Buyer. There may not be distributed, whether in its original or modified form, in whole or in part, without the prior express written consent of the Seller, or allowed to be used by third parties, especially for commercial purposes.
2. The digital content is made available to the Buyer for his personal use, it is not allowed to distribute it, whether in its original or modified form, in whole or in part, without the prior express written consent of the Seller or to allow its use by third parties, especially for commercial purposes.
Withdrawal from the contract
1. 1. If the Contract is concluded by means of distance communication (i.e., inter alia, via the Internet), the Buyer, who is a Consumer, has the right to withdraw from the Contract within 14 days from the date of conclusion of the Contract without giving any reason, according to Section 1829 of the Civil Code. If the subject of the Contract is the purchase of goods, the period expires 14 days from the date on which the Consumer or a third party designated by the Consumer (other than the carrier) takes delivery of the goods.
  2. Where the subject of Contract is a free Product, the Buyer may withdraw by unsubscribing from the Seller’s e-mail database (by clicking on the relevant link at the end of each e-mail sent by the Seller).
Withdrawal from the Purchase Contract
1. 1. When withdrawing from the Purchase Contract (delivery of goods), the Buyer is obliged to return the goods to the Seller within 14 days. After that the Buyer will receive the money back, i.e. within 14 days of withdrawal from the Purchase Contract and return of the goods.
  2. The costs related to the withdrawal and return of the goods shall be borne by the Buyer. If the goods are damaged, the Seller is entitled to unilaterally set off his claim for compensation for damage to the goods against the Buyer’s claim for a refund. The Buyer is obliged to return the goods in their original condition.
Withdrawal from the Service Contract
1. 1. It is not possible to withdraw from the Service Contract in accordance with the Section 1837(j) of the Civil Code.
Withdrawal from the Digital Content Provision Contract
1. 1. It is not possible to withdraw from the Digital Content Provision Contract after the performance has begun, i.e. after the digital content has been made available.
  2. If the digital content is not made available to the Buyer within 14 days of the conclusion of the Contract (no other date of availability has been specified on the Website) and if the Buyer is a Consumer, the Buyer has the right to withdraw from the Contract within this 14-day period without giving any reason.
  3. Since the withdrawal without any reason is only possible if the digital content has not been made available to the Buyer, the Buyer will not incur any costs associated with its return. Any costs that the Buyer may incur in connection with the withdrawal (e.g. costs associated with sending the withdrawal notice) shall be borne by the Buyer in accordance with the law.
  4. If the Seller is in delay in making the digital content available, the Buyer may withdraw from the Contract if the Seller fails to perform its obligation without undue delay after the Buyer has called upon it to perform or within an additional period of time expressly agreed between the parties. All access to the digital content is granted to the Buyer automatically, if the Buyer does not receive the access after the payment, the Seller must be notified at his electronic address.
Common provisions
1. 1. The Buyer may also withdraw from the Contract in other cases provided for by law.
  2. The Buyer is obliged to send the withdrawal from the Contract in writing to the contact address or electronic address of the Seller specified in these GTC.
  3. The withdrawal period is maintained if the notice of withdrawal is sent by the Buyer no later than the 14th day after the day on which the Contract was concluded or the goods were received. For withdrawal, the Consumer may use the form provided under these GTC. The Consumer may withdraw from the Contract by sending the completed form or another text of similar wording.
  4. If the subject of the Contract is a Product for fee, the Seller shall, upon receipt of the notice of withdrawal, confirm acceptance to the Buyer. The Seller shall refund the price of the Product to the Buyer without undue delay, at the latest within 14 days of the withdrawal, to the same account from which the price was paid. The price may be refunded to the Buyer by other means if the Buyer agrees to this and if no additional costs are incurred.
  5. According to the Section 1837 of the Civil Code, the Buyer (nor the Buyer who is a Consumer) cannot, for example, withdraw from the following Contracts:
    1. for the provision of services, if they have been provided in full;
    2. for the supply of goods or services, the price of which depends on financial market fluctuations independent of the will of the Seller and which may occur during the withdrawal period;
    3. for the supply of goods made to the Consumer’s requirements or adapted to his personal needs;
    4. for the supply of perishable goods or goods with a short shelf life, as well as goods which, by their nature, have been irretrievably mixed with other goods after delivery;
    5. for the supply of goods in sealed packaging which, for health or hygiene reasons, are not suitable for return after having been broken by the Consumer;
    6. for the supply of an audio or visual recording or computer program in sealed packaging if the Consumer has breached it;
    7. for the supply of newspapers, periodicals or magazines, with the exception of subscription Contracts for their supply;
    8. for accommodation, carriage of goods, hire of a means of transport, meals or leisure activities if the Contract is to be performed on a specific date or within a specific period;
    9. for the supply of the digital content which is not delivered on a tangible medium, after performance has begun; in the case of performance for consideration, if it has begun with the prior express consent of the Consumer before the expiry of the withdrawal period, the Consumer has been informed that the right to withdraw from the Contract is thereby extinguished and the entrepreneur has provided him with a confirmation in accordance with Section 1824a(1) and (2) or Section 1828(3) and (4) of the Civil Code.
  6. The Buyer, who acts within the scope of his trade or other business activity when concluding and performing the Contract, does not have the rights referred to Consumer in this article of the GTC.
Withdrawal by the Seller
1. The Seller is entitled to withdraw from the Contract in case of a material breach of the Buyer’s obligations, in particular in case of an unauthorized interference with the Web Interface, copyright infringement and in other cases provided by law.
2. In case of the withdrawal from the Service Contract and/or the Digital Content Provision Contract, the Seller is entitled to immediately make the service or digital content unavailable to the Buyer and to claim compensation for damages incurred as a result of the Buyer’s breach of its obligations.
3. The Seller is entitled to cancel the service in accordance with the provisions of Article 6.8 of these GTC.
4. In case of delay of the Buyer with the payment of the price of the Product according to Article 5 of these GTC longer than 5 working days, the Seller is entitled to withdraw from the Contract. The withdrawal from the Contract does not oblige the Seller to return to the Buyer the instalments paid before the withdrawal from the Contract.
Rights from defective performance
1. 1. The rights arising from defective performance are governed by generally binding legal regulations, in particular the provisions of the Sections 1914 – 1925, the Sections 2161 – 2174b and the Sections 2389 et seq. of the Civil Code.
  2. The rights under the quality guarantee are governed in particular by the Sections 2113 – 2117 and the Sections 2161 – 2164 of the Civil Code.
  3. The rights arising from defective performance (claim) must be exercised with the Seller without undue delay after discovering defects through the contacts listed in these GTC (Seller’s electronic address or registered office address).
  4. When exercising the right arising from defective performance, the Buyer is obliged to prove the conclusion of the Contract with the Seller (invoice or other proof of purchase), describe the claimed defect and, if necessary, may propose a solution.
  5. The Seller is obliged to issue a written confirmation of time when the Buyer exercised the right, what is the content of the complaint, and later also a confirmation of the date and method of settlement of the complaint. The time limit for the settlement of the complaint shall run from the delivery of the notification of the exercise of the right arising from the defective performance to the Seller.
  6. The Seller is obliged to settle the complaint within 30 days of its receipt. The Seller undertakes to provide the Buyer with information on the progress of the complaint within 30 days of receipt of the complaint if the complaint process takes longer than 30 days for legal reasons.
  7. The Seller is responsible for the Product being free from defects upon receipt. If the Buyer is a Consumer, then if the defect becomes apparent within 12 months of receipt, the Product shall be deemed to have been defective at the time of receipt. If the Buyer is not a Consumer, the Seller shall be liable for defects that appear in the Product at the time of receipt and are pointed out by the Buyer without undue delay.
  8. The monetary sums which the Seller has to return to the Buyer due to defective performance, due to the provision of a reasonable discount or if the Buyer withdraws from the Contract, shall be returned by the Seller at its own expense without undue delay, but no later than within 14 days from the date on which the Buyer has exercised the relevant right of defective performance with the Seller.
  9. The Buyer is not entitled to rights from defective performance in case the defects were caused by improper use or storage of the Product or failure to follow the instructions. Furthermore, the Buyer shall not be entitled to any rights of defective performance if the Buyer knew that the Product was defective before taking delivery of the Product or if the Buyer caused the defect. The warranty and liability claims do not apply to wear and tear caused by use or to defects caused by improper use of the Product.
Digital Content Defects
1. If the Product or access data have not been delivered within the delivery time, you must first check the “bulk mail” or “spam” folders.
2. Once the digital content has been made available, it must be checked for functionality and availability. It may happen that the digital content is temporarily unavailable for a short period of time due to data maintenance or server outages. The Website may be updated without a prior notice. The defects in the digital content must be pointed out without undue delay after their discovery by a notification sent to the Seller’s electronic address.
3. The rights from defective performance are not available to the Buyer in case of failure to perform the necessary updates (see Article 6.19 of these GTC). The Seller shall also not be liable for unavailability or other defects of the digital content in case of a non-compliant digital environment of the Buyer (see Article 6.20 of these GTC).
4. For the purpose of verifying whether the defect is due to an inadequate digital environment, the Buyer is under a legal obligation to provide the Seller with the necessary cooperation to the extent that can reasonably be requested and can be provided by technically available means that are intrusive to the Buyer as little as possible. In case of a refusal to cooperate, the Buyer shall have the rights arising from the defective performance only if it proves that the digital content is not in compliance with the Contract.
Complaint handling, consumer dispute resolution, personal data protection
1. The handling of the Buyer’s complaints is ensured by the Seller via the electronic address info@profilmedia.cz and eshop@krehky.cz. The Seller shall send information on the settlement of the Buyer’s complaint to the Buyer’s electronic address specified in the Ordere.
2. If the Buyer is a Consumer, the Czech Trade Inspection Authority, IČO (ID company number) 00020869, registered office at Štěpánská 567/15, 120 00 Prague 2 – Nové Město, internet address: https://adr.coi.cz/cs, is competent for out-of-court settlement of Consumer disputes arising from the Purchase Contract. The Consumer is also entitled to use the online dispute resolution platform located at http://ec.europa.eu/consumers/odr.
3. The contact point for Consumers pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for Consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes) is the European Consumer Centre Czech Republic, registered office at Štěpánská 567/15, 120 00 Prague 2 – Nové Město, internet address: http://www.evropskyspotrebitel.cz.
4. The Seller is entitled to provide services on the basis of the trade license. A trade control is carried out within the scope of its competence by the competent trade authority. The supervision of the protection of personal data is exercised by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, the compliance with the Act No. 634/1992 Coll., on Consumer Protection.
5. The Seller fulfils its information obligation towards the Buyer within the meaning of the Article 13 of the Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing the Directive 95/46/EC (General Data Protection Regulation) in relation to the processing of the Buyer’s personal data for the purposes of the performance of the Purchase Contract and/or the Digital Content Contract, for the purposes of the negotiation of the Purchase Contract and/or the Digital Content Contract, and for the purposes of the fulfilment of the public law obligations by means of a separate document available on the Website.
Delivery
1. Unless otherwise stated, all notices from the Seller to the Buyer may be made in the form of an electronic message sent to the Buyer’s electronic address specified in the Order.
Final provisions
1. If the relationship based on the Purchase Contract, the Service Contract and/or the Digital Content Provision Contract contains an international (foreign) element, then the contractual parties agree that the relationship is governed by Czech law. This is without prejudice to the Consumer’s rights under generally binding legal regulations.
2. The Contract is concluded for a definite period of time, until the obligations of the Seller and the Buyer arising from the Contract are fulfilled.
3. The contractual relationship between the Seller and the Buyer is governed by the Civil Code and the Act No. 634/1992 Coll., on Consumer Protection.
4. If any provision of the GTC is or becomes invalid or ineffective, the invalid provision shall be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.
5. The annex No. 1 to these GTC is a sample form for withdrawal from the Contract by the Consumer.
6. The Seller is entitled to unilaterally change these GTC. However, the text of the GTC effective on the date of the Order shall apply to the Buyer.
7. These GTC come into force on 29. 5. 2024.

Download: Annex – Notice of Withdrawal from the Contract (PDF file)